Software Capstone: Computers in Healthcare

We have a few required readings for our course this semester, one reading being “Why Doctors Hate Their Computers” by Atul Gawande (November 12, 2018 issue of The New Yorker.)

One interesting complaint in the article is that with some of the new technology being implemented, extra jobs (like scribes, who would take notes for the doctor while the doctor worked with their patients) were being implemented (so instead of resources being saved by using new software, they needed to hire more people to account for the new software’s complexity.)

Doctors who had gotten used to an older system were finding the newer system harder to adapt to, to use more efficiently, and to save time with. Newer doctors could pick up the new architecture of the software relatively quickly, and non-medically inclined scribes could work the system with ease. There was a defined split between new users to the system who had prior experience with another system, and those who had approached the new software with fresh eyes.

I think that this system was targeted towards improving the patients experience at each hospital the system is implemented in. The doctors have been left to learn a more complex way of going about patient care with the desired result being that information is more accurate and up to date for each patient.

I personally believe that hospitals should invest more in training veteran doctors to use the newer systems, and in improving ease of use for those involved with the system each day. The biggest issue in my view is that time is wasted when the system is too confusing for a doctor to be able to efficiently operate; the patients experience is dampened when the doctors cannot work at the speed they used to be able to.